Step 1:
Rename the Pastelxx/Xpressxx folder on the local drive to .old (Where xx represents the version of Pastel you are running i.e Pastel19/Xpress19)
This isolates the current Pastel folder which will initiate the repair process.
Once the repair process is complete, a new folder called Pastelxx or Xpress XX will be created. (Depending on the Type and version of Sage Pastel Accounting you are running i.e. Sage 50cloud Pastel Partner will create Pastel 19 and Sage 50cloud Pastel Xpress will create Xpress 19)
Please note:
If this is the server computer and your companies were saved in the original Pastelxx/Xpressxx folder (which is now called Pastelxx/Xpressxx.OLD), then you will need to copy the companies from the Pastelxx/Xpressxx.OLD folder and paste them in the “new” Pastelxx/Xpressxx folder which will appear once the repair process has been completed.
Step 2:
For V12 and below you will need to use your Pastel DVD/CD and follow the guidelines below:
- Select This PC
- Browse to the CD/DVD
- Right-click on the CD/DVD and choose “Explore” or “Open”
- Open the folder named “Products”
- Choose “Xpress” or “Partner”
- Select “setup.exe”
For V14 and above you can download the set-up file from the link below and choose the version of the program you are running http://pastelupdate.sagesouthafrica.co.za/ or you can simply double click on the Pastel icon on your desktop to initiate the repair process
If you choose to run the repair via the setup file the screen below should appear.
- Click on “Next”
2. Choose the option “Repair”
3. Click on “Next”
4. Click on “Install”
5.The above message will display, select No and continue with the installation
Once the installation has completed
6. Click on “Finish”
You have successfully completed the repair process!
7. Restart your computer
Should you choose to simply select the desktop icon you will receive a message Windows is configuring your software.
Wait for this to complete and restart the PC.